SERVICE SCOPE

1. Integration Setup:

• Connect your business website with the official WhatsApp Business API.
• Ensure seamless communication between the website and WhatsApp platform.
• Enable real-time customer messaging through your website.

2. Account Configuration:

• Assist in setting up or upgrading to a verified WhatsApp Business Account.
• Manage account verification process to ensure your business receives the green badge.
• Configure business profile, contact information, business hours, and automated responses.

3. API Configuration:

• Configure and integrate the WhatsApp API with your website, CRM, or other customer support systems.
• Establish multi-user access, allowing several team members to handle customer queries through a unified interface.
• Implement custom automation (e.g., auto-replies, FAQs, greeting messages, etc.)

4. Chatbot Development (Optional):

• Build and integrate a custom chatbot that handles basic customer inquiries, FAQ responses, and lead generation tasks.
• Program the chatbot with AI to intelligently escalate complex issues to human agents.

5. Multi-Platform Integration:

• Integrate WhatsApp API with other tools like Slack, Zoho, HubSpot, or other CRMs to manage conversations and leads.
• Set up analytics tracking to measure engagement, response time, and customer satisfaction.

6. Compliance & Security:

• Ensure that the WhatsApp Business API integration complies with all applicable data protection regulations (e.g., GDPR).
• Implement end-to-end encryption and other security measures for all customer communications.

7. Customer Engagement Features:

• Enable rich media messaging (e.g., images, videos, files) to enhance customer interactions.
• Set up messaging templates for sending notifications, order confirmations, delivery updates, and appointment reminders.

8. Post-Integration Support:

• Provide post-launch monitoring and support to resolve any issues with the WhatsApp API integration.
• Offer training sessions to staff for efficient use of the WhatsApp platform.
• Regularly update API integration as new features or security patches are released.

Key Features:

• Seamless website-to-WhatsApp connection
• Multi-user chat management
• Automation and chatbot integration
• End-to-end encryption for secure communication
• Post-integration support and training
• Integration with CRMs and customer support platforms
• Custom templates for notifications and alerts

Take your customer service to the next level with WhatsApp API Integration. Contact us to get started!